Processing, Shipping, and More
NO REFUNDS WILL BE ISSUED FOR ANY CRYSTALS
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Please take the time to view all pictures and videos posted before selecting your item. I try to provide at lease a picture and a video of each item so you can pick what suits you most. Items that are intuitively selected by may vary in color, pattern, and size. These items will be noted in the description.
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If you are not sure about anything please contact be before you place your order!
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PROCESSING, SHIPPING, AND DELIVERY:
Currently crystal only orders have a 1 week minimum processing time, and all orders with candles or melts have a 2 week minimum processing time depending on order items.
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Candles and melts are generally made to order and due to the properties of soy way, they must cure for 2 weeks before I can ship them to you for quality assurance and safety reasons.
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Orders are packed with bubble wrap, tissue paper, and bio-degradable packing peanuts to ensure they arrive safely
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Shipping is calculated at checkout based on location, size, quality, weight, etc. with current USPS pricing.
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REFUND POLICY:
ALL SALES ARE FINAL
No refunds, returns, or exchanges are permitted on crystals.or wax melts.
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Refunds, returns, or exchanges are only permitted on candles if broken in transit or quality problems. Candles will not be refunded or replaced for problems that occur due to to improper care. Please see candle care and directions page before you light you candle for the 1st time.
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Please make sure address used to order is correct before checkout, any packages returned to me will be placed back on sale and you will receive STORE CREDIT for your order.
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All orders will receive a tracking number & orders over $50 will require a signature for delivery, this is to help prevent loss and theft. Orders under $50, you can pick to sign or not.
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Lost or stolen packages will not be refunded or shipped a second time.
Contact me with any question however please be aware few exceptions will be made to these terms.
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Customer Service Response Time:
All emails and texts are replied to within 1-5 days.